Shipping & Returns

UK, EU & Worldwide Shipping

We aim to dispatch all orders from our warehouse within working 2 days. Next day orders  will be shipped same day if ordered before 12.00 .

United Kingdom

FLAT RATE UK Shipping* – Flat rate shipping is provided by a tracked postal service. This service can take up to 5 working days.

Europe

Courier Service – Tracked service. Can take up to 10 working days to reach its destination. We use
DPD, UPS, DHL or Fedex.

Worldwide

International Courier Service – Tracked service. Can take up to 14 working days to reach its destination. We use  DPD, UPS, DHL or Fedex.  Liability for all duties and taxes on import will remain with you the buyer.

If your country is not listed please contact us info@fortitudebjj.co.uk

 

RETURNS
We hope you do not wish to return any of your Fortitude order but if you do we will accept the return of unused goods sent back to us within 30 days.

Any unwanted items must be returned in 100% original condition, odour-free, unused, unworn,unwashed and ready for resale. Items covered in hair and dirt will not be refunded. ( please note all items are quality check individually before dispatch) and it will remain discretion if we feel any item has been used. Your funds will be returned to you or offer you an alternative product of similar value as a replacement if required.

The cost of returns remains the responsibility of the customer.

For your protection, undergarments, mouthguards, protective cups and compression shorts cannot be returned, even if they are new and unused.

INTERNATIONAL RETURNS

Please check our sizing charts carefully as returns from anywhere outside the UK will need to pay all return fees and taxes. Any taxes unpaid will result in the difference being deducted from your returns amount

If in event that you’ve received an incorrect order. or something is missing or an item is damaged in any way, please email our team at info@phoenixmmauk.co.uk  who will resolve any issues you have,